Frequently asked questions

Are the products original?

Yes. We work with products from recognized brands acquired through selected suppliers, distributors, and commercial channels. We also have selected products under our ESPOIR brand.

In which countries is MGV SUPPLY available?

We are currently available in Colombia, the United States, and Spain. The catalog may vary depending on the country from which you make your purchase.

Are the same products available in all countries?

No. Product and brand availability may vary by market. The store will display the options available for your location.

How long does it take for my order to arrive?

Delivery times vary depending on the country, product, its availability, and the shipping provider. The estimated time will be displayed during the purchase process when available.

How can I know if a product is available?

Check our catalog by selecting your country. If you are looking for a product that is not listed, you can contact us, and we will help you verify its availability.

What payment methods do you accept?

Available payment methods may vary by country and will be displayed during the purchase process.

Can I request a product that is not listed in the store?

Yes. You can contact us indicating the product or brand you are looking for, and we will verify the available options for your location.

Can I request advice before purchasing?

Yes. We can guide you to find products according to your needs and goals. The advice provided by ESPOIR is informative and does not replace the guidance of a health professional.

Do supplements replace a healthy diet?

No. Supplements are a complement and do not replace a balanced diet or the recommendations of a health professional.

Can I return a product?

Requests will be evaluated according to our exchange and return policies, the product's condition, and the provisions applicable to the place of purchase.

How can I track my order?

When your order has tracking information, you can use the provided data to check the shipping status.

What should I do if I receive a damaged product?

Please contact us as soon as possible, attaching clear photographs of the product, packaging, and any visible damage so we can review the case and provide you with a solution.

Do prices include shipping costs?

Not necessarily. Shipping costs and conditions may vary by country, product, and provider. Applicable charges will be displayed during the purchase process when they apply.