Terms of service
TERMS OF SERVICE
GENERAL INFORMATION
Welcome to MGV SUPPLY. The terms “we,” “us,” and “our” refer to MGV SUPPLY, a brand operated under a limited liability company (LLC) registered in Connecticut, United States.
MGV SUPPLY operates this online store, including its information, content, tools, products, and services (the “Services”). Our store uses Shopify’s technology platform.
By visiting, using, or purchasing through our Services, you agree to these Terms of Service, our Privacy Policy, and all other policies published on this website. If you do not agree with them, you must not use the Services.
SECTION 1 — ACCESS AND ACCOUNTS
By using the Services, you represent that you are at least the legal age of majority in your place of residence or that you have the necessary authority to allow a minor under your responsibility to use the Services.
Any information provided when registering or making a purchase must be accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
SECTION 2 — PRODUCTS
We make every effort to display and describe our products accurately. However, colors, dimensions, or appearance may vary depending on the device and screen settings used.
Product descriptions, prices, and availability may be changed without prior notice. We reserve the right to discontinue products or limit available quantities based on the individual, geographic region, or jurisdiction.
Information related to skincare, wellness, vitamins, or supplements is provided for informational purposes only and is not a substitute for diagnosis, treatment, or advice from a qualified healthcare professional.
SECTION 3 — ORDERS
Placing an order constitutes an offer to purchase. MGV SUPPLY may accept, reject, or cancel an order for a valid reason, including product unavailability, pricing errors, payment issues, suspected fraud, or shipping restrictions.
An order will be considered accepted once payment has been processed and the customer receives the corresponding confirmation.
Customers must carefully review their order information before completing a purchase. Cancellation or modification requests are not guaranteed once processing has begun.
Exchanges, returns, store credits, or refunds will be handled according to our current Return and Refund Policy and any mandatory rights provided by applicable law.
SECTION 4 — PRICES AND PAYMENTS
Prices, discounts, and promotions may change without prior notice. The applicable price will be the price displayed when the order is confirmed.
Taxes, shipping costs, handling fees, customs duties, or import charges will be displayed or disclosed when applicable. Certain charges imposed by governmental authorities or external entities may not be included unless expressly stated.
Customers agree to provide complete and accurate purchasing, payment, billing, and contact information and represent that they are authorized to use the selected payment method.
SECTION 5 — SHIPPING AND DELIVERY
MGV SUPPLY ships to the destinations available through the online store.
Preparation and delivery times are estimates and may vary depending on product availability, destination, shipping carrier, customs procedures, and other circumstances beyond our reasonable control.
Customers will receive tracking information when available. MGV SUPPLY is not responsible for delays caused by shipping carriers, weather conditions, customs procedures, incorrect information provided by the customer, force majeure events, or similar circumstances, without limiting any rights provided by applicable law.
Customers are responsible for providing a complete and accurate delivery address. Additional costs resulting from incorrect or incomplete information may be charged to the customer.
SECTION 6 — EXCHANGES, RETURNS, AND REFUNDS
Requests for an exchange, return, store credit, or refund are subject to our current Return and Refund Policy.
For health, safety, and hygiene reasons, certain cosmetics, personal care products, supplements, or items that have been opened, used, or removed from their original packaging may not be eligible for return, except when defective, damaged, incorrect, or otherwise required by applicable law.
Nothing in these Terms limits any mandatory consumer rights provided by the laws of the customer’s country or jurisdiction.
SECTION 7 — INTELLECTUAL PROPERTY
The Services and their content, including original text, images, photographs, videos, graphics, logos, designs, and visual elements, belong to MGV SUPPLY, the company that operates it, or their respective owners and are protected by applicable laws.
Access to the Services does not grant permission to copy, reproduce, distribute, modify, publish, or commercially exploit any content without prior written authorization.
Third-party trademarks, names, images, and materials belong to their respective owners.
SECTION 8 — THIRD-PARTY TOOLS AND SERVICES
We may provide access to tools, applications, or services supplied by third parties. These services are governed by their own terms and policies.
MGV SUPPLY does not control or guarantee the availability, operation, or content of external services. Use of these tools is at the user’s discretion and responsibility, subject to applicable law.
SECTION 9 — THIRD-PARTY LINKS
The Services may include links to external websites. We are not responsible for reviewing, controlling, or guaranteeing their content, accuracy, security, products, services, or practices.
Before completing a transaction with a third party, users should review that party’s terms and policies. Any questions or claims relating to third-party products or services should be directed to the applicable provider.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
MGV SUPPLY uses Shopify technology to provide the Services. However, purchases made through our store are completed directly with MGV SUPPLY, a brand operated under an LLC registered in Connecticut, United States.
Shopify is not the seller of products offered by MGV SUPPLY and is not responsible for our order management, products, deliveries, exchanges, or customer service, except where applicable law provides otherwise.
SECTION 11 — PRIVACY
Personal information collected through the Services will be handled according to our Privacy Policy, which is available on this website.
Because the store uses Shopify and other technology providers, certain information may be processed by those providers to operate, protect, and improve the Services in accordance with their respective policies and applicable law.
SECTION 12 — USER COMMENTS AND CONTENT
When users submit reviews, comments, suggestions, photographs, or other content, they represent that they have the right to share it and that it does not infringe third-party rights or contain illegal, misleading, offensive, or harmful material.
Users authorize MGV SUPPLY to use, reproduce, adapt, and display that content for purposes related to operating and promoting the Services, unless otherwise agreed or limited by applicable law.
We may moderate or remove content that violates these Terms or is illegal, offensive, misleading, or inappropriate.
SECTION 13 — ERRORS AND INACCURACIES
The store may occasionally contain typographical errors, inaccuracies, or omissions relating to descriptions, prices, promotions, availability, shipping, or delivery times.
We reserve the right to correct errors, update information, or cancel affected orders. When appropriate, we will notify the customer and issue the applicable refund.
SECTION 14 — PROHIBITED USES
You may not use the Services to:
a) conduct illegal or fraudulent activities;
b) infringe intellectual property or privacy rights;
c) transmit false, misleading, abusive, or harmful information;
d) introduce viruses, malicious code, or technologies that interfere with the store;
e) collect third-party personal information without authorization;
f) circumvent the Services’ security measures;
g) reproduce, resell, or exploit any part of the Services without authorization; or
h) interfere with another user’s lawful access to or use of the Services.
We may restrict or terminate access when these Terms are violated.
SECTION 15 — DISCLAIMER
The Services and products are offered subject to availability and within the limits permitted by applicable law.
We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free. We also do not guarantee specific results from using a product, as results may vary between individuals.
Nothing in this section excludes warranties, liabilities, or consumer rights that cannot legally be limited.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, MGV SUPPLY, the company that operates it, and its providers will not be liable for indirect, incidental, special, or consequential damages arising from the use of the Services.
This limitation will not apply when liability cannot be excluded or limited under applicable law.
SECTION 17 — INDEMNIFICATION
To the extent permitted by law, users agree to indemnify and hold harmless MGV SUPPLY, the company that operates it, and its providers from third-party claims arising from unlawful use of the Services, a violation of these Terms, or an infringement of third-party rights.
SECTION 18 — SEVERABILITY
If any provision of these Terms is found to be illegal, invalid, or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.
SECTION 19 — ENTIRE AGREEMENT
These Terms and the policies published on the website constitute the agreement governing use of the Services and replace prior communications or agreements concerning the same subject.
Our failure to exercise or enforce a right does not constitute a waiver of that right.
SECTION 20 — ASSIGNMENT
Users may not transfer their rights or obligations under these Terms without prior written authorization.
MGV SUPPLY may transfer its rights and obligations in connection with a reorganization, sale, or transfer of the business, subject to applicable law.
SECTION 21 — GOVERNING LAW
These Terms are governed by the applicable laws of the State of Connecticut, United States, without limiting any mandatory rights or protections available to consumers in their place of residence.
SECTION 22 — CHANGES TO THESE TERMS
We may update these Terms by publishing a revised version on this page.
When required by law, we will provide notice of material changes. Continued use of the Services after the changes take effect constitutes acceptance of the updated Terms, to the extent permitted by law.
SECTION 23 — CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
MGV SUPPLY
Operated under a limited liability company (LLC) registered in Connecticut, United States.
Email: hello.mgvsupply@gmail.com
Phone: +1 (347) 853-1656
WhatsApp Colombia: +57 300 883 1562
Business location: Connecticut, United States