Privacy policy

PRIVACY POLICY

Last updated: September 8, 2026

MGV SUPPLY operates this store and website, including the related data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). MGV SUPPLY operates under a limited liability company (LLC) registered in Connecticut, United States, and uses Shopify technology to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or complete another transaction through the Services, or communicate with us by any other means.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Policy and understand how we collect, use, and disclose your personal information.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information that cannot reasonably be associated with an individual.

Depending on how you interact with the Services, where you reside, and what applicable law permits or requires, we may collect or process the following categories of information:

  • Contact information, such as your name, billing address, shipping address, phone number, and email address.
  • Financial and payment information, such as payment card details, payment method, payment confirmation, and transaction details. Payments are processed by Shopify and other authorized providers.
  • Account information, such as your username, password, preferences, and settings.
  • Transaction information, including products you view, add to your cart, save, purchase, return, exchange, or cancel.
  • Communications with us, including information submitted through questions, requests, or complaints.
  • Device information, such as your browser, network connection, IP address, and unique identifiers.
  • Usage information, including how and when you browse or interact with our store.

SOURCES OF PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you create an account, make a purchase, use the Services, or communicate with us.
  • Automatically through your device, cookies, and similar technologies when you browse the website.
  • Through Shopify and other providers that supply technology, payment processing, analytics, customer support, storage, order management, or shipping services.
  • Through business or advertising partners and other third parties when permitted by law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Providing and Improving the Services

We use your information to process payments, manage orders, arrange shipments, facilitate exchanges or claims, administer your account, remember your preferences, respond to requests, and improve your shopping experience.

Marketing and Advertising

We may use your information to send promotional communications by email, text message, or other means when we have your consent or another applicable legal basis.

We may also use information about your activity to display advertising or recommendations related to your interests. You may unsubscribe from promotional communications using the link included in our messages.

Security and Fraud Prevention

We may use your information to authenticate accounts, secure payments, detect fraudulent or illegal activity, investigate incidents, and protect our Services.

If you create an account, you are responsible for safeguarding your login credentials and not sharing them with third parties.

Communication and Customer Support

We use your information to answer questions, manage requests, address complaints, and maintain our business relationship with you.

Legal Compliance

We may process your information to comply with legal obligations, respond to valid requests from authorities, participate in legal proceedings, protect our rights, and enforce our terms and policies.

HOW WE DISCLOSE PERSONAL INFORMATION

We may share personal information when necessary for a legitimate purpose, including:

  • With Shopify and providers that perform payment processing, storage, technology, analytics, customer support, order fulfillment, logistics, or shipping services.
  • With suppliers and distributors responsible for preparing or shipping certain products directly to the customer.
  • With business and advertising partners when permitted by applicable law.
  • When you request, authorize, or otherwise consent to the disclosure.
  • To comply with legal obligations, respond to valid official orders or requests, protect our rights, or prevent fraud.
  • In connection with a business transaction, such as a reorganization, merger, sale, or insolvency proceeding.

Providers receive only the information reasonably necessary to perform their services and may be subject to their own privacy policies.

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes personal information related to your access to and use of the Services to provide, protect, and improve its platform.

The information you provide may be transmitted to Shopify and providers located in countries other than your own.

Shopify may also use information obtained through interactions with our store, other merchants, and its platform to provide certain enhanced features. In those circumstances, Shopify may act as the controller responsible for the relevant processing.

For more information, please review the Shopify Consumer Privacy Policy at:

https://privacy.shopify.com/en

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate the website, remember preferences, analyze use of the Services, improve the shopping experience, and provide personalized advertising when applicable.

Depending on your location, you may manage certain preferences through the cookie notice, the privacy tools available in our store, or your browser settings.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or platforms operated by third parties.

We do not control or guarantee the privacy, security, accuracy, or content of those websites. We recommend reviewing their privacy policies and terms before providing personal information.

The inclusion of a link does not necessarily mean that MGV SUPPLY endorses the third party.

CHILDREN’S DATA

The Services are not directed toward minors, and we do not knowingly collect personal information from minors as defined by applicable law.

If you are a parent or legal guardian and believe that a minor has provided us with personal information, you may contact us to request its deletion.

We do not knowingly sell or share the personal information of individuals under 16 for personalized advertising purposes.

SECURITY AND RETENTION OF INFORMATION

We take reasonable measures to protect personal information. However, no security system or transmission method is completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive information through unsecured channels.

We retain personal information for as long as necessary to manage your account, provide the Services, fulfill legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

YOUR RIGHTS AND CHOICES

Depending on where you reside, you may have some of the following rights:

  • Request access to the personal information we maintain about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Request a copy of your information or its portability.
  • Object to or request the restriction of certain processing.
  • Withdraw your consent when processing is based on consent.
  • Opt out of the sale or sharing of information for personalized advertising when applicable law provides that right.
  • Submit a complaint to the appropriate data protection authority.

These rights are not absolute and may be subject to legal conditions or exceptions.

To protect your information, we may need to verify your identity before responding. You may also designate an authorized representative when permitted by applicable law.

We will not discriminate against you for exercising your privacy rights.

COMMUNICATION PREFERENCES

You may unsubscribe from promotional emails using the unsubscribe link included in those messages.

Even if you opt out of promotional communications, we may continue sending necessary messages related to your account, purchases, payments, orders, or customer support.

GLOBAL PRIVACY CONTROL

When required by applicable law, we may treat an enabled Global Privacy Control signal as a request to restrict certain uses or disclosures of information on that device.

For more information, visit:

https://globalprivacycontrol.org/

USERS IN THE EUROPEAN ECONOMIC AREA AND THE UNITED KINGDOM

If you reside in the European Economic Area or the United Kingdom, you may have additional rights, including the right to object to processing, request its restriction, and withdraw consent when consent is the legal basis used.

Withdrawing consent will not affect the lawfulness of processing performed before the withdrawal.

INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, or processed outside the country where you reside.

When required by applicable law, we will use recognized transfer mechanisms, including adequacy decisions, standard contractual clauses, or other legally valid safeguards.

COMPLAINTS

If you have concerns about how we process your personal information, you may contact us using the details provided at the end of this Policy.

Depending on where you reside, you may also have the right to submit a complaint to your local data protection authority.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect operational, legal, technological, or regulatory changes.

When changes are made, we will publish the updated version on this website, revise the “Last updated” date, and provide any additional notice required by applicable law.

CONTACT

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, you may contact us at:

MGV SUPPLY
Email: hello.mgvsupply@gmail.com
Phone: +1 (347) 853-1656
WhatsApp Colombia: +57 300 883 1562
Business location: Connecticut, United States

For the purposes of applicable data protection laws, MGV SUPPLY is responsible for the processing of personal information collected directly through its Services.